Returns Policy

Online Purchase Policy

Store Purchase Policy

ONLINE PURCHASES

Money Back Guarantee

Menkind offers a 30 Day Money Back Guarantee. If for any reason you are not completely delighted with your purchase you may return it within 30 days for a full refund or exchange.

APPLIES TO ONLINE PURCHASES ONLY. 

You can now use Collect+ to return parcels to Menkind!

www.collectplus.co.uk/menkind 
Collect+ is a convenient way to return parcels via local shops trusted by thousands of busy people every day. There are over 4500 Collect+ stores throughout the UK and most are open from early in the morning until late, 7 days a week.

Please contact us and we will email a Collect+ returns label and further instructions. A deduction of £3.99 will be made from the refund amount to cover the return postage.

All products must be returned in their original state complete with packaging and all components.

Please ensure all products are packaged carefully to avoid damage on their return journey.

The original delivery charge will only be refunded if the order is cancelled within the 7 day cooling off period.

Personalised products and engraved products are excluded from this returns policy and cannot be returned for a refund unless faulty. Please see the individual product for details. This does not affect your statutory rights.

Cancellations
Where products are in stock, we normally dispatch orders within 24 hours. Where you wish to cancel an order, please contact us as soon as possible with details of your order number. If the items have not already been sent, then we will cancel the order and issue a refund, confirming our action via e-mail. However, if the items have already been sent out, then we will e-mail you confirmation of the dispatch date and you will need to wait until receipt of the goods back to us before a refund can be processed.

Damages
If for any reason your product does not reach you in perfect condition, please contact us within 3 days of receipt and we will arrange for a replacement.

Faulty Items
We guarantee that all of our products are of merchantable quality in accordance with your statutory rights. If an item develops a fault or defect, please contact us with details of the problem quoting your order number and we will advise you of the action to take.

IN-STORE PURCHASES

90 Day Peace of Mind Guarantee

If an item is returned to a Menkind store unused, in pristine condition and with proof of purchase:

• Within 90 days of purchase (limited to 30 days for watches, fine jewellery and tech gadgets) we will be pleased to offer an exchange.
• Within 14 days of purchase we will be pleased to offer a full refund.

Excludes gift experiences, personalised gifts and consumable items.

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