This policy only applies to items bought from our retail stores.
If an item is returned to Menkind unused, in pristine condition and with proof of purchase:
- Within 30 days of purchase we will be pleased to offer an exchange.
- Within 7 days of purchase we will be pleased to offer a full refund.
- Excludes gift experiences, personalised gifts and consumable items. Ask our store staff for details.
This policy is in addition to us fulfilling our responsibility to supply goods which meet your consumer rights.
In the first instance, complaints should be directed to the original store visited. Faulty products may be returned to your nearest store, if different from the store where the original purchase was made.
In the unlikely event that you feel the store has not handled your complaint in line with the above policy or you have concerns that we have not met our legal obligations, please email our Customer Service Team via the Contact Us page on our website or call us on 0344 567 0710.
Christmas Pop-Up Stores
If you need to return an item purchased from one of our Christmas pop-up stores which has now closed, you can do so at any other Menkind store. Alternatively, please email our Customer Service Team via the Contact Us page on our website and we will be happy to arrange this for you.