If you have a query regarding an online order, please visit our FAQ's page where you can quickly find the answer to most questions.
Still need some help?
Contact us by email The best way to contact us is by email as this enables us to investigate and resolve your enquiry much more efficiently. Please use the enquiry form here and complete as much information as possible. You will receive an acknowledgement email immediately and we are able to resolve most queries by the next working day.
If you have a general question which does not relate to an order, please also use the enquiry form.
Contact us by phone 0344 567 0710 If you are not able to email us, you can call our friendly customer service team in Dorking, Surrey. Lines are open 8am-5.30pm Monday-Friday. In most cases, calls to this number should not cost you more than a regular landline call, and are included as part of inclusive bundles (dependent on phone network and tariff.)
Please note our phone lines will be closed on Friday 3rd March and Monday 6th March. If you would like to contact us between these dates regarding your order then please contact us via email.