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F.A.Q.'s

Delivery

How quickly can you deliver my order?

Express Tracked: Orders placed before 5pm Monday to Friday will be delivered by courier in 1-2 working days.  Orders placed after 5pm Friday till 5pm Monday will be delivered Tuesday. Orders placed after 5pm Monday will be delivered on Wednesday.  This service is only available to UK mainland addresses.

Economy Tracked:  Orders are usually delivered within 3-5 working days. 
Orders are sent via our standard courier, Hermes. Deliveries are made between 8am-8pm Monday-Saturday. It is not possible to specify a time of delivery.

Free Delivery: Orders are usually delivered within 3-5 working days. 
Orders are sent via our standard courier, Hermes. Deliveries are made between 8am-8pm Monday-Saturday. It is not possible to specify a time of delivery.

Collect+: Orders received before 5pm Monday to Friday are usually ready for collection within 2 working days. Orders placed after 2.30pm Mon-Friday will not be delivered the next day, but the following day. Orders placed after 2.30pm Friday will be delivered Tuesday. Find out more about Collect+

How much does it cost to deliver to non-UK mainland addresses?

Currently we only offer a tracked delivery service to these areas.

  • Scottish Highlands and Islands £6.99 (3 working days)
  • Channel Islands (Guernsey and Jersey) and Northern Ireland £9.99 (3 working days)
  • Europe Airmail (7-10 working days) from £7.95 
  • Europe DPD CLassic (2-5 working days) from £11.99 

For a full list of European countries we ship to and a comprehensive price list, please visit our Delivery Information page.

What is Collect+?

Collect+ is a delivery service that allows you to pick up your item(s) at one of over 5500 local stores nationwide. Find out more about Collect+

What is Click & Collect?

Our free Click & Collect service allows you to reserve an item online and then collect it at your nearest Menkind store. Simply select the Click & Collect option at the online checkout and select your nearest store. An email will be sent to you when your item is ready to collect.

How can I track my order?

You can track your parcel using the tracking number sent to you in your Order Dispatch Email.

If you are unable to locate your parcel, please contact customer services using our contact us page.

What if I’m not at home to accept my delivery?

All tracked deliveries require a signature. Unfortunately, via our partner Hermes, we are unable to specify an exact time of day for delivery beyond the window of 8:00am to 8:00pm.

However, if no one is available to accept delivery at the specified delivery address, the package will be returned to your local depot and a card will be left detailing how to organise redelivery of your order.

Sometimes the courier will leave your parcel with a neighbour but again a card will be left telling you where to collect your package.

What happens if my delivery is delayed?

Our delivery options are subject to the product(s) that you ordered being available and us taking successful payment. We understand how important it is for you to receive your order as quickly as possible. However there may be times when our delivery partner is unable to deliver your package on time due to factors that are out of our control, for example – extreme bad weather or a broken down vehicle. Don’t worry, if we cannot ship to you right away, we will be in touch.

How much does it cost to deliver personalised items?

Delivery for personalised gifts is £5.99.  Personalised gifts are created and sent direct to you by the manufacturer within 5 working days.  If your order contains any other items which are not personalised, these will be sent by Express Tracked at no extra cost.

 

Ordering

Can I cancel an order?

If you need to cancel an order please contact customer services immediately on 0344 567 0710 and we will try to stop your parcel, although this can not be guaranteed as we process and ship orders very quickly.  Don't worry, if your order is dispatched, please return it to us and complete the returns label provided inside the package to request a refund.

Can I change my delivery address?

If you need to change your delivery address, please contact customer services immediately on 0344 567 0710 and we will try to amend your order, although this can not be guaranteed.

What methods of payment do you accept?

We accept most major debit and credit cards including, Visa, MasterCard, Visa Debit, Delta and Paypal. Unfortunately we do not accept American Express.

How do I use vouchers and discount codes?

Simply enter your discount code in the box provided in the shopping basket and click Apply Voucher.

Returns

What if I want to return an item?

If you are not completely happy with your purchase, please return the item within 30 days of purchase, in a fully sellable condition with all components and its original packaging intact. Please complete the return form included with your order, package the item carefully to avoid damage during transit and affix the return address label to your parcel.  We regret that any items returned that are not in a resalable condition will be sent back to you. All returns will be inspected and refunds processed within 7 working days of receipt of the parcel at our warehouse.  Please visit our Returns page for further information.

Do I have to pay for my returns?

A charge of £3.99 will be deducted from your refund for returning unwanted items to us.

How do I use the Collect+ returns service?

There are over 5200 Collect+ stores throughout the UK and most are open from early in the morning until late, 7 days a week.

  1. Please complete the return form in your parcel.
  2. Enclose the form inside your parcel, package the item carefully to avoid damage during transit and affix the pre-printed Collect + label on your parcel.
  3. Visit www.collectplus.co.uk/storefinder and find your nearest Collect+ store. Take the parcel to your chosen local outlet.
  4. Once we receive your parcel, we will process your refund within 7 working days.

A charge of £3.99 will be deducted from your refund for this service, for non-faulty items. 

Can I return my used electrical items and batteries for you to recycle and dispose of?

In line with the Waste Electrical or Electronic Equipment (WEEE) Directive we are now pleaseed to offer our customers the opportunity to recycle their old electrical items with us. Simply find your nearest local Menkind store here and hand your item to one of our friendly staff members who will be more than happy to help. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. If you would like any additional information about this directive you can find more information here.

 

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