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Returns Policy

Peace of Mind Guarantee


We want you to be completely happy with your purchase.  In the event that you are unhappy with any goods received please contact us as soon as possible

All orders onine are covered by your statutory Cancellation Rights under the Distance Selling Regulations Act 2000. Under these Regulations, you are entitled to cancel a contract within 14 days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price and delivery charge.  Returned items must be unused, with all components and in their original packaging. To advise us that you wish to return an item under these Regulations please contact us via the contact us page. 

In all cases a £3.99 return delivery charge will be deducted from your refund. 

Please note, your right to return Products does NOT apply to Personalised Gifts.


  1. Please contact us within 14 days of receiving your parcel and we will instruct you on the best way to send it back to us.
  2. Once we receive your parcel, we will process your refund within 7 days.

We cannot be held responsible for goods in transit back to us. 

If your order is more than 30 days old, or you have received a faulty, incorrect or damaged item, please contact customer services immediately via the contact us page on our website.

In Store Returns bought online

Please note that we are unable to process refunds in store for online orders which have been paid via PayPal. To find out more about our in store returns please visit our in store returns page here.

Christmas Returns

Over Christmas we extend our standard refund policy as we know many items are being given as gifts. Items purchased between 1st November and 7th December 2016 can be returned up to 7th January 2017 for an exchange or gift voucher.

  • Consumable items and personalised gifts are excluded from this policy
  • In all cases, items must be returned to Menkind unused, in pristine condition and with proof of purchase. Ask staff for details.
  • This policy is in addition to us fulfilling our responsibility to supply goods which meet your consumer rights.

Christmas Pop-Up Stores
If you need to return an item purchased from one of our pop-up stores which has now closed, you can do so at any other Menkind store. Alternatively, please email our Customer Service Team via the Contact Us page on our website and we will be happy to arrange this for you.

Faulty Items

Our products are manufactured and inspected to the highest standards.  If, however, your item develops a fault please contact customer services via our contact us page.   Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. 

Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed, inclusive of postage costs.

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