We have been informed by The London Fire brigade that they advise never to use barbecue on balconies, and have requested that we inform our customers of their recommendation.
If you have purchased the product for this use and wish to return it, we will give you a full refund.
Please download the free postage return form here to return the barbecue to us. Be sure to use your original order number when filling in the returns form. It is highly recommended to keep the proof of postage from the post office just in case the return gets lost in transit back to us.
At Menkind we take the safety of our customers and their family and friends very seriously and we really appreciate your on-going support to help us achieve these high safety standards.
If you have any questions please do not hesitate to contact our customer services team at firstname.lastname@example.org