Harry Potter with Prophecy Pop! Vinyl

Returns

We offer FREE UK returns for up to 30 days after purchase for unwanted (and unused) non personalised items, and we'll even refund any standard delivery costs too. Because we know many of our products are purchased as gifts, from 1st November to 24th December we extend our policy so you can exchange anything or receive credit via a gift card up to 25th January in the following year. See our FAQs page for full terms and conditions.

Should an item be damaged or faulty, please contact us. Our products go through rigorous testing but occasionally a faulty product may slip through our quality control or become damaged in transit. We're interested in making sure you have the best possible experience with us.

Delivery Options

Standard Tracked Delivery: 2-5 working days, £2.99 or FREE for orders over £40*: Depending on the size, weight, and value of your order, this will either be sent with your normal postie through Royal Mail, or with a courier that may require a signature on delivery. Items eligible for free delivery are marked clearly on their product pages (where you are able to choose to add them to your basket).

*Sadly free shipping is not available to the Scottish Highlands, Isle of Man, Channel Isles and Northern Ireland, personalised items, or items sent from 3rd party suppliers.

Express Tracked Delivery: Next working day, £5.99: Orders placed before 4:30pm Monday to Friday will usually be delivered by DPD within one - two working days. This is a tracked and signed for service so you can follow your parcel’s progress right up to your door! If you provide us with your email address and mobile phone number during the checkout process, DPD will email/text you with a 1 hour delivery window so that you don’t have to wait in all day. This service is only available to UK mainland addresses. Sadly, our Premium delivery is not available to customers with the following postcode prefixes: AB, IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE.

Saturday/Sunday Delivery - £6.99 - Delivered by DPD, we offer this service at the lowest possible price. You'll need to place your order before 4:30pm on a Friday, and just like our express service, you can follow your order right to your door.

DPD Pick Up - £3.99: We'll deliver your parcel to a local DPD Pick Up point that you select during checkout. You'll get notifications when your parcel is ready to collect and only the best shops have been selected, so you can be sure your parcel is in safe hands. Plus they'll keep it for 7 days meaning there's plenty of time for you to collect. If your order is placed before 4:30pm your order should be ready within 24 - 48 hours (Monday to Friday). Further details, including specific store opening times, can be found during the checkout process.

Click & Collect: Our Click & Collect service allows you to reserve an item online and then collect it at your nearest Menkind shop. Simply select the Click & Collect option at the online checkout and select your nearest store. Your item will be held for 7 days after delivery, and is normally ready to collect within 1 - 2 working days.

UK Delivery To: Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man: 

Economy tracked delivery costs £3.99 and our Express service is £14.99

Europe Deliveries typically take up to five working days. The cost varies by country (see the full list on our FAQs page), but some of the most requested are:

Personalised Item Delivery - £4.95: For any personalised products, your parcel will be sent directly from the manufacturers that help us to create them. Unfortunately these cannot be tracked, but will typically be delivered in 7-10 days.