Panda Puzzle

Delivery Options

Due to recent volume of orders and to protect the safety of our colleagues we have decided to put express delivery facility on hold for a short period of time. We apologised for any inconvenience

Standard Tracked Delivery: Free over £40, or £3.00 (2 - 5 working days)

Sadly free shipping is not available to the Scottish Highlands, Isle of Man, Channel Isles and Northern Ireland, or for personalised items and items sent from 3rd party suppliers.

Express Tracked Delivery: 1 - 2 working days, £5.00:  Orders placed before 3:00pm Monday to Friday will be delivered by DHL within one working day to UK mainland addresses. Orders placed after the cutoff on Friday will reach you on the following Tuesday. Sadly, our Express delivery is not available to customers with the following postcode prefixes: AB, IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE. You will be given an estimate for delivery date in the checkout.

Saturday/Sunday Delivery - £7.00 - Delivered by DHL or DPD. You'll need to place your order before 3:00pm on a Friday for Saturday delivery. Just like our express service, you can track your order right to your door.

Click & Collect - Free:  Our Click and Collect service is temporarily unavailable whilst our stores are closed. This service will be reinstated as soon as our stores reopen. Thank you for your understanding.

UK Delivery To: Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man: 

Economy tracked delivery costs £3.99 and our Express service is £15.00

Europe Deliveries typically take up to five working days. The cost varies by country (see the full list on our FAQs page), but some of the most requested are:

Personalised Item Delivery - £5.00: For any personalised products, your parcel will be sent directly from the manufacturers that help us to create them. Unfortunately these cannot be tracked, but will be delivered in 5-10 days.

Returns

We offer FREE UK returns for up to 30 days after purchase for unwanted (and unused) non personalised items, and we'll even refund any standard delivery costs too. Because we know many of our products are purchased as gifts, from 1st November to 24th December we extend our policy so you can exchange anything or receive credit via a gift card up to 25th January in the following year. See our FAQs page for full terms and conditions.

Should an item be damaged or faulty, please contact us. Our products go through rigorous testing but occasionally a faulty product may slip through our quality control or become damaged in transit. We're interested in making sure you have the best possible experience with us.

Delivery Options

Because of Covid-19 safety precautions, some deliveries may take 1 to 2 days longer than expected. We ask for your patience on this and thank you for your understanding

Standard Tracked Delivery: Free over £40, or £3.99 (2 - 5 working days)

Sadly free shipping is not available to the Scottish Highlands, Isle of Man, Channel Isles and Northern Ireland, or for personalised items and items sent from 3rd party suppliers.

Express Tracked Delivery: 1 - 2 working days, £5.99:  Orders placed before 5:30pm Monday to Friday will be delivered by DHL within one working day to UK mainland addresses. Orders placed after the cutoff on Friday will reach you on the following Tuesday. Sadly, our Express delivery is not available to customers with the following postcode prefixes: AB, IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE. You will be given an estimate for delivery date in the checkout.

Saturday/Sunday Delivery - £7.00 - Delivered by DHL or DPD. You'll need to place your order before 5:30pm on a Friday for Saturday delivery, or 4:30pm on a Friday for Sunday delivery. Just like our express service, you can track your order right to your door.

Click & Collect - Free:  Our Click and Collect service is temporarily unavailable whilst our stores are closed. This service will be reinstated as soon as our stores reopen. Thank you for your understanding.

UK Delivery To: Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man: 

Economy tracked delivery costs £3.99 and our Express service is £15.00

Europe Deliveries typically take up to five working days. The cost varies by country (see the full list on our FAQs page), but some of the most requested are:

Personalised Item Delivery - £5.00: For any personalised products, your parcel will be sent directly from the manufacturers that help us to create them. Unfortunately these cannot be tracked, but will be delivered in 5-10 days.

Returns

We offer FREE UK returns for up to 90 days after purchase for unwanted (and unused) non personalised items, and we'll even refund any standard delivery costs too. Because we know many of our products are purchased as gifts, from 1st November to 24th December we extend our policy so you can exchange anything or receive credit via a gift card up to 25th January in the following year. See our FAQs page for full terms and conditions.

Should an item be damaged or faulty, please contact us. Our products go through rigorous testing but occasionally a faulty product may slip through our quality control or become damaged in transit. We're interested in making sure you have the best possible experience with us.