Please visit your local store

You can return a faulty product to any of our stores (product exclusions apply*). Faulty products will be assessed by the Store Manager to ensure they qualify for a refund.

You will have the option of a full refund if the item is within our 30-day return policy. We’ll process the refund against the card or payment method which you used when placing your order online. If the payment method you used is a debit/credit card or Clearpay, you will receive your refund immediately. If you purchased your product using Klarna or PayPal, you will be handed a receipt confirming a refund has been approved and will receive your refund within 48 hours.

*All personalised products and products supplied directly by any of our 3rd party suppliers cannot be returned to stores. In addition, Gaming Chairs, Gaming Beds and Electric Scooters cannot be returned to stores.