Memory Maze

Delivery Options

Standard Tracked Delivery: 3-5 working days, £2.99 or FREE for orders over £40

Sadly free shipping is not available to the Scottish Highlands, Isle of Man, Channel Isles and Northern Ireland, personalised items, or items sent from 3rd party suppliers.

Express Tracked Delivery: Next available working day, £4.99: Orders placed before 5:30pm Monday to Friday will be delivered by DHL within one working days to UK mainland addresses. Orders placed after the cutoff on Friday will reach you on the following Tuesday. Sadly, our Express delivery is not available to customers with the following postcode prefixes: AB, IM, GY, JE, BT, FK, HS, G83, IV, KA 27-28, KW, PA, PH and ZE. You will be given an estimate for delivery date in the checkout.

Saturday/Sunday Delivery - £6.99 - Delivered by DHL or DPD, we offer this service at the lowest possible price. You'll need to place your order before 4:30pm on a Friday, and just like our express service, you can follow your order right to your door.

DPD Pick Up - £3.99: We'll deliver your parcel to a local DPD Pick Up point that you select during checkout. They'll notify you when it arrives, and will keep it for 7 days meaning there's plenty of time for you to collect. If your order is placed before 4:30pm your order should be ready within 24 - 48 hours (Monday to Friday). Further details, including specific store opening times, can be found during the checkout process.

Click & Collect - Free: Our Click & Collect service allows you to reserve an item online and then collect it at your nearest Menkind shop. Orders are available either on a same-day or next-day service; we'll let you know when it's ready to collect.

UK Delivery To: Northern Ireland, The Channel Islands, the Scottish Highlands & Islands & The Isle of Man: 

Economy tracked delivery costs £3.99 and our Express service is £14.99

Europe Deliveries typically take up to five working days. The cost varies by country (see the full list on our FAQs page), but some of the most requested are:

Personalised Item Delivery - £4.95: For any personalised products, your parcel will be sent directly from the manufacturers that help us to create them. Unfortunately these cannot be tracked, but will be delivered in 7-10 days.

Returns

We offer FREE UK returns for up to 30 days after purchase for unwanted (and unused) non personalised items, and we'll even refund any standard delivery costs too. Because we know many of our products are purchased as gifts, from 1st November to 24th December we extend our policy so you can exchange anything or receive credit via a gift card up to 25th January in the following year. See our FAQs page for full terms and conditions.

Should an item be damaged or faulty, please contact us. Our products go through rigorous testing but occasionally a faulty product may slip through our quality control or become damaged in transit. We're interested in making sure you have the best possible experience with us.