Terms & Conditions
Menkind is a trading name of Gift Universe Limited.
We are committed to providing the best customer service to our customers. Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers. If you have any questions please email us via our contact us page. Nothing in these terms and conditions will affect/reduce your statutory rights relating to faulty or misdescribed goods. For further information relating to your statutory rights, contact either the Citizens Advice Consumer Helpline, your local Citizens Advice Bureau, or your local authority Trading Standards Service for advice..
All prices, including delivery charges and personalisation, are inclusive of VAT at UK standard rate. All product images used on this site are only representative of goods on offer, actual goods may not be exactly the same colour, design or packaging.
Whilst all efforts are made to ensure that the product details and prices are correct, any typographical or system errors in pricing will not be deemed part of the contract. Acceptance of the contract is made upon delivery. Your order will be sent to the address provided in your account details.
7 Day Money Back Guarantee (in-store)
We want you to be completely happy with your purchase. In the event that you are unhappy with any goods received, you have the right to return the goods under the terms of our 7 Day Money Back Guarantee.
Should you wish to return an item, please send it back to us within 7 days of purchase. Returned items must be in a sellable condition, complete with all components and their original packaging intact. We regret that any items received that are not in a sellable condition will be returned to you. All returns will be inspected and a refund for the product(s) processed within 7 days of receipt of the parcel at our warehouse.
To return any products, please follow the instructions set out in our Returns procedure.
A £3.99 return delivery charge will be deducted from your refund.
We cannot be held responsible for goods in transit back to us. All returned items must be sent back to us using the Collect+ service from UK mainland addresses, or the alternative service indicated on your dispatch note.
Please note, your right to return Products does NOT apply to Personalised Gifts.
Please note that you will need to contact us within 60 days if you have not received your order, after this timeframe unfortunately we won't be able to refund, replace or re-send the order.
14 Day Money Back Guarantee (online)
All online orders are covered by the Consumer Contracts Regulations 2014 which means you have 14 days to return any items bought online. You can assess your item(s) to the same extent as you would do if you were assessing them in one of our stores. Simply contact us within 14 days of receiving you order and we’ll instruct you how to send the item(s) back to us.
We’ll then refund you for the items and the original postage costs (providing you have not used an expedited delivery method e.g Express). Please be aware a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
We cannot be held responsible for goods in transit back to us. So please use a suitable method to return your item(s) back e.g a tracked service
Our products are manufactured and inspected to the highest standards. If, however, your item develops a fault please contact customer services via our contact us page. Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions. Please follow the instructions set out in our Returns procedure.
Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processsed, inclusive of postage costs.
Menkind, menkind.co.uk and our logos are registered trademarks of Gift Universe Limited and may not be used by anyone else without our express permission.
Gift Universe Limited do not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
The copyright in menkind.co.uk and the content of all the software, website and pages relating to the menkind.co.uk website is owned by, or licensed to, Gift Universe Limited, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of menkind.co.uk, all photographs on it and it’s marketing materials.
You may use menkind.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of menkind.co.uk for the sole purpose of placing orders. The materials on menkind.co.uk may not be used for any other purpose.
Gift Universe Limited does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on menkind.co.uk belong to their respective owners.
All trademarks and copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us. Our office hours, which constitute a working day, are Monday to Friday 9.00am - 5.00pm
The Manpoints scheme ended on 18th September 2014.
Manpoints earned prior to this date are valid for one year from the date you earned them.
The minimum redemption value for an online purchase is 50 Manpoints.
Any Manpoints earned for an order that is subsequently refunded, will be deducted from your account at the same rate of 1 Manpoint for every £5 refunded.
There is a maximum limit of 1000 Manpoints in your account, however, once you have spent some you can carry on earning more Manpoints.
Manpoints can only be earned and redeemed online (excluding Click & Collect orders) and not in any of our stores.
Manpoints are issued at our discretion and Menkind can take any action it considers appropriate if we have reason to believe that you are abusing the Loyalty Scheme.
Gift vouchers can be used online or in any of our stores.
Gift vouchers are only to be used by the recipient's email address.
PLEASE NOTE: Unfortunately our website does NOT accept multiple gift cards on one transaction. However, multiple gift cards can be used for a single purchase in any of our stores.
Payment for the gift voucher will be charged on purchase not on the date of issue and are valid for 24 months from issue. The value of the gift voucher is your choice.
Confirmation of the Gift Voucher will only be sent to the purchaser once the order is confirmed by Menkind. Gift Vouchers can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received. Unwanted Gift Vouchers can not be returned.
Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher will be issued. When a new gift voucher is issued it will expire on the same date as the original gift voucher.
If you spend more than your gift voucher value you can pay the additional money at checkout, if you spend less than the gift voucher value you will have a credit balance to use later.
You may purchase more than one gift voucher at the same time.
Menkind will not accept liability of lost, stolen or damaged gift vouchers/cards.
Menkind reserves the right to amend the terms and conditions of the gift voucher/card at any time and take appropriate action, including cancellation of the voucher if, in it’s discretion, it deems such action necessary.
This does not affect your legal rights.
Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.
Promotional Voucher Codes
Promotional Voucher Codes are issued from time to time in promotions at the discretion of menkind.co.uk
Only one Promotional Voucher Code can be redeemed against any single order placed with menkind.co.uk by applying the Code in the Basket, and can only be used once.
Promotional voucher codes are only available for online purchases at menkind.co.uk, they are not available for store purchases or when using the click and collect service.
Promotional Voucher Codes may not be used in conjunction with any other promotion.
Promotional Vouchers are not redeemable for cash and are not transferable or assignable.
Promotional Voucher Codes may not be sold. For the avoidance of doubt, this includes auctions and other online sales.
Usual Menkind terms and conditions of purchase and use of the menkind.co.uk website apply.
In order to provide you with the best and easiest online shopping experience possible we need to gather certain pieces of information from you. Your name and address is required to deliver products you have ordered.
We ask for your email address when you register on the site, and ask you to create a password. You then do not need to re-enter your name and address when you return to the site at a later date. We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third party data processor acting on our behalf. Use of your data will remain under the control of Gift Universe Limited (the "data controller"); the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party. We would also like to send you our newsletter and special offers, but respect that this is a personal choice; you may opt in or out at any time.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.
Online Dispute Resolution website
If you find you are unhappy with any decisions made regarding our returns procedures you can contact the Online Dispute Resolution website which is an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. https://webgate.ec.europa.eu/odr