Direct dispatch from supplier - £5.00: Your parcel will be sent directly from the manufacturers warehouse. For any personalised products,these will be delivered in 5-10 days to allow time for personalisation.
We cannot ship any personalised products to countries other than the UK.
If your parcel contains a personalised product, you won't be able to select our standard or express delivery services, or delivery through Click & Collect.
For more information about these shipping methods, however, please see our FAQs page.
Sadly, we cannot offer returns for personalised items (including experiences) unless faulty. For everything else, we offer FREE UK returns for up to 30 days after purchase for unwanted (and unused) non personalised items, and we'll even refund any standard delivery costs too. Because we know many of our products are purchased as gifts, from 1st November to 24th December we extend our policy so you can exchange anything or receive credit via a gift card up to 25th January in the following year. See our FAQs page for full terms and conditions.
Should an item be damaged or faulty, please contact us. Our products go through rigorous testing but occasionally a faulty product may slip through our quality control or become damaged in transit. We're interested in making sure you have the best possible experience with us.